Refund policy

All sales are final. We accept returns or exchanges for products damaged in transit, or if the incorrect item was shipped. 

To be eligible for a return on incorrect items, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at juaniejuan@live.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at juaniejuan@live.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your satisfaction is our number one priority. Please let us know how we are doing so that we can improve.